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Customer Service

There is much more to RealTime Technology Group than the web presence of Barcode-Store.com. These days offering the best finest selection of barcode-related equipment and software from the world's best manufacturers is not enough. Customers are more intelligent and are rightfully wary of buying products from a Mom and Pop shop in their basement or out of the back of a van. That is why RealTime Technology Group is proud to be a full service value added reseller of the products we sell.  We want to make the customer's purchase an enjoyable one and will do what it takes to make that happen.

Additional services we offer include:

Customer Support

RealTime Technology Group staff are there to make the customer happy.  All staff are extensively trained on the products we sell and continue to educate themselves through seminars, conferences, and webinars throughout the year.  If you have any questions about products and services, feel free to ask, your RealTime Technology Group customer support representative will find you the answer!

Technical Support

RealTime Technology Group staff understand that some of the products we offer require some technical expertise.  That is why we have trained technicians available to answer any technical concerns.  

Extended Warranties

The majority of products we sell come with a one-year manufacturers warranty.  RealTime Technology Group offers extended warranties of up to 5 years on many of the products available.  Ask your customer service representative about the extended warranty program.

Software Solutions

The key to, yet many times overlooked key to any AIDC or POS solution is software.  It is the machine that makes the hardware run.  RealTime Technology Group offers many packaged software solutions such as RT Asset Manager, RT Inventory Manager, RT Checkout and many more.  Furthermore, we have developers on staff to meet any custom software application requirements.

Buy On-line

Barcode-Store.com's on-line shopping cart and check out is built to speed your purchase.  Your credit card information and authorization is entered through a secure site and processed through World Pay, the most recognized authorization service in the World.  You get immediate feedback as to the status of the payment and your order.  It couldn't be any easier!


Leasing has become a more and more popular way of performing business transactions.  RealTime Technology Group has partnered with several Leasing Companies in an effort to provide you with alternatives for financing your purchase. Ask your RealTime Technology Group Customer Service Representative about leasing today!

If you have any questions about the products or services we offer please call us at 1 (888) 640-8975.

Shipping Address
Our address that all correspondence should be mailed to is:

RealTime Technology Group
1-2574 St. Clair Ave W, Suite #102
Toronto, Ontario, Canada   M6N 1L8

or e-mail


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