Terms and Conditions

For Credit Card Orders:

Click here to download a Credit Card Authorization Form

For Purchase Orders:

Click here to download the Credit Application to establish Terms

The following Terms and Conditions shall be applicable to user access and to the sale and purchase of products on Barcode-Store.

1. All Users\Purchasers\Sellers shall be bound by these Terms and Conditions provided as a condition of access to, sale through and purchase from RealTime Technology Group  on line services. By use of any of these services, you agree to be bound by these terms and conditions.
2. The terms and conditions provided are the sole, exclusive and definitive agreement between the User\Purchaser\Seller as to any and all transactions initiated through RealTime Technology Group  on line services as well as any purchase made from RealTime Technology Group  on line services.
3. All products purchased directly from RealTime Technology Group carry a limited warranty unless otherwise specifically stated in writing.
4. Unless specifically stated otherwise, in writing, shipment costs of all products are the responsibility of the buyer.
5. Unless noted otherwise, warranty terms shall only apply to merchandise shipped to valid addresses in the United States and Canada
6. In the event a User\Purchaser\Seller should have any questions concerning the terms and conditions provided, please call 1-888-640-8975.
7. The terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario. In the event of a dispute between the user and RealTime Technology Group and for all purposes in connection herewith, the User\Purchaser\Seller consents to the jurisdiction of the laws of the Province of Ontario

RETURN POLICIES

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, please email admin@barcode-store.com and ask for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you.

I. Helpful Hints to Ease the RMA Process:

1. RMA's will not be issued after thirty (30) days from date of order.
2. Keep all original packaging as you received it for at least thirty (30) days.
3. Keep all products in new condition.
4. Do not remove UPC codes or serial numbers. Boxes without UPC codes or serial numbers will be refused.
5. Do not write or mark the packaging, contents or warranty registration cards.
6. Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc. Linked promotional items must also be included. A ten percent (10%) re-box fee may be charged on any box not returned in original unmarked condition.

II. General Returns Conditions - Applicable To All Returns:

1. Shipping charges are not refundable.
2. Customer is responsible for shipping charges and risk of loss on all return shipments. RealTime Technology Group highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. We are not responsible for lost returns. For returns of non-defective product, a twenty-five percent (25%) re-stocking fee may be applied, at RealTime Technology Group's  sole discretion. Refunds will not be issued after thirty (30) days from date of order.
3. Software and media products are not refundable.
4. No returns will be accepted without prior authorization and a return merchandise authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused.
5. All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee, at RealTime Technology Group's sole discretion.
6. RMA numbers issued by RealTime Technology Group  are good for 10 days only, and product must be received by RealTime Technology Group  within that time. RMA numbers cannot be extended or re-issued.
7. Where a specific return period is applicable, no returns will be accepted beyond that period.
8. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise.