WARRANTY INFORMATION

GENERAL

Unless otherwise specified, products purchased from RealTime Technology Group are warranted against defects in workmanship and materials for a period of twelve (12) months from the date of shipment / six (6) months on print heads from the date of shipment, provided that the product remains unmodified and is operated under normal and proper conditions.

• Parts and labor included.
• Depot return, shipping at client's expense.
• Ask about our extended maintenance program.

RETURN POLICIES

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, please email admin@barcode-store.com and ask for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you.

I. Helpful Hints to Ease the RMA Process:

1. RMA's will not be issued after thirty (30) days from date of order.
2. Keep all original packaging as you received it for at least thirty (30) days.
3. Keep all products in new condition.
4. Do not remove UPC codes or serial numbers. Boxes without UPC codes or serial numbers will be refused.
5. Do not write or mark the packaging, contents or warranty registration cards.
6. Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc. Linked promotional items must also be included. A ten percent (10%) re-box fee may be charged on any box not returned in original unmarked condition.

II. General Returns Conditions - Applicable To All Returns:

1. Shipping charges are not refundable.
2. Customer is responsible for shipping charges and risk of loss on all return shipments. RealTime Technology Group highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. We are not responsible for lost returns. For returns of non-defective product, a twenty-five percent (25%) re-stocking fee may be applied, at RealTime Technology Group sole discretion. Refunds will not be issued after thirty (30) days from date of order.
3. Software and media products are not refundable.
4. No returns will be accepted without prior authorization and a return merchandise authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused.
5. All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee, at RealTime Technology Group' sole discretion.
6. RMA numbers issued by RealTime Technology Group are good for 10 days only, and product must be received by RealTime Technology Group within that time. RMA numbers cannot be extended or re-issued.
7. Where a specific return period is applicable, no returns will be accepted beyond that period.
8. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise.

TECHNICAL SUPPORT HOT LINE

The finest selection of barcode-related equipment and software from the world's best manufacturers is all represented here. Our expert technicians are available to our customers via telephone at 905-625-9907 for the nominal fee of thirty-nine dollars ($39.00 USD) per incident.